When you buy an ATOL protected air holiday package or flight from Holiday Air Ltd you will receive a Confirmation Invoice from us (or our authorized agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser’s Licence number 9425. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk
Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. Please ask us to confirm what protection may apply to your booking.
"Our website may contain links to other sites not controlled by us. These sites may collect data and personal information. We are not responsible for the actions, content, privacy policies or the passenger protection in the event of insolvency offered by those websites to which our website may link. It is your responsibility to check the status of these sites."
Regulation No 261/2004 of the European Parliament and of the Council of 11 February 2004 establishes common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and repeals Regulation No 295/91
The provisions of EC Regulation 261/2004 regarding measures to address the denied boarding of a passenger on a commercial flight, or to cater for instances of long delays/ flight cancellations come into force as from the 17th February 2005.
For further information on this regulation visit The Department of Transport Website
Before you enter into any contracts with us, may we recommend that you check the Foreign Office advice on your holiday destination.
For further information visit The Foreign and Commonwealth Office website at:www.atol.org.uk
The conditions vary whether you book a seat only on an airline or a "package". A package is a combination of at least 2 travel components, sold to you as an inclusive price fully payable to The Company. The conditions relating to a package are outlined in paragraph "Inclusive holidays".
This contract is made under the terms of these Booking Conditions which are governed by English Law and both parties shall submit to the jurisdiction of the English Courts at all times.
For Airline tickets only, accommodation only or services such as car rental, insurance or other, The Company acts as a booking agent. Your contract is with the suppliers and their conditions apply.
Any booking made by you on our website or otherwise shall be deemed an offer by you to purchase the relevant travel arrangements.
No contract between you and the Company shall come into existence until the Company accepts full payment and issues a confirmation invoice.
Airline tickets are not transferable under any circumstances. Name changes are not allowed on a booking even if the ticket is not yet issued.
It is imperative that names given at time of booking match exactly the names on the passports as the airlines regard any amendments as name changes and will be regarded as a cancellation and re-booking therefore incurring cancellation charges as stated below.
The following cancellation fees may apply to the ticket you have purchased:
Amendment change of date or itinerary: £125.00 per person.
Cancellation of Booking: loss of deposit, minimum of £75 or more per person.
Some tickets carry 100% cancellation fee.
A change of any date on your itinerary will be treated as full cancellation, the 100% cancellation fee if appropriate will apply.
Cancellation fee on partially refundable airline tickets; from £75 to a maximum of £250. Some airlines allow a change of return date for a fee.
A partially used ticket has very little refund value, if you have not used parts of your tickets please return the documents to us, we will endeavor to recover a partial refund, if applicable.
Please note that we act as agents of the airlines, you have to abide by their rules and conditions.
As a rule you must check in at the airport at least 3 hours before departure for long haul travel and 2.30 hour for short haul. Some airlines require a longer check in time, we will advise you if this is the case. We cannot be responsible for you missing a flight due to lateness in check in at the airport.
When you travel with the carrier, the carrier’s conditions apply, some may have limited liability. Please note that in accordance with Air Navigation Orders, an infant must be less than 2 years of age on the date of the return flight, to qualify for infant status. All passengers will require passport and all appropriate visas, many countries require that your passport should be valid for a further 6 months from intended date of return. We do not accept any responsibility if you do not comply with the regulations.
Countries may alter their visa requirements without notice, please ask our consultants for advice or consult the embassy of the country you are visiting.
Please check the various health requirements for the country you are visiting.
Although you may not leave the airport while in transit you will need a visa for the country of transit if applicable.
You may pay us by credit or debit card, cheque or cash. The company will not accept responsibility for cash lost in the post. If your travel documents are being paid by a third party who is not traveling with you we will require written authorization to be provided by the cardholder. All documents will be posted to the billing address of the cardholder.
Although many airlines no longer require you to reconfirm your flights, Holiday Air still advises you to contact all airlines at least 72 hours before departure on both your outbound and inbound journeys to ensure that the flights have not been rescheduled.We will endeavor to advise you of any scheduled changes to your outbound flights if we are able to do so but Holiday Air cannot take responsibility for any losses incurred as a result of an airline rescheduling your flights.
You can collect your travel documents from our office. Or we can mail them to you by first class mail free of charge if you book at least 7 days before departure. A charge of £5.00 will be made for special delivery or registered mail if departures are within 7 - 4 days. This does not apply if delivery to republic of Ireland or overseas - see tickets on departure.
THE CONFIRMATION YOU HAVE RECEIVED AT THE TIME OF BOOKING ON OUR WEBSITE IS NOT THE FINAL ITINERARY YOU WILL NEED TO TRAVEL ON AN ELECTRONIC TICKET. WE WILL SEND YOU BY MAIL OR BY EMAIL EITHER A PAPER TICKET OR AN E-TICKET ITINERARY. IF YOU DO NOT RECEIVE EITHER OF THE ABOVE, PLEASE CALL US ON +44 (0) 208 44 00 770.
Most tickets are electronically issued (e-ticket) An itinerary will be issued and will have to be Presented at the check-in desk. This service is free of charge.
The Company cannot control or prevent changes implemented by their suppliers. Airlines reserve the right to alter their timing or cancel flights. Should a scheduled change occur We will endeavor to minimize the inconvenience you may experience; we cannot however offer any compensation. The Company is not liable for any cancellation or amendment of flights implemented by the carrier. We strongly recommend that you reconfirm your flights 72 hours before departure.
Please check your travel documents carefully, the Company must be advised of any error within 72 hours of receipt.
These will be passed on to the relevant supplier but cannot be guaranteed by the Company.
The cost of a ticket for an infant does not include a luggage allowance nor a seat on the aircraft.
We strongly recommend that you take out travel insurance for your whole journey.
Car Rental/Hotel Reservation
Should you be unable to present your car or accommodation vouchers to our suppliers You may be charged again for the services locally, this may be at a higher cost. We will only refund you the amount you have paid us before departure.
Holiday Air Price Policy
All prices are based upon costs and exchange rates as shown in the relevant brochures (if applicable) or on current rates at the time of quotation for tailor-made holidays.
After a confirmation invoice has been issued, unless the holiday is fully paid, the price of your holiday is subject to the possibility of surcharge in certain limited circumstances.However a surcharge will only be levied solely to allow for variations in transportation cost, including the cost of fuel, increase in normal published airfares, taxes and fees chargeable for services such as landing taxes or embarkation fees at ports or airports.
Even then the Company will absorb an amount equal to 2% of your holiday price (excluding insurance premiums and amendments surcharge) before passing on any surcharge to you. Surcharges will be notified by a revised Confirmation invoice sent to you.
Please note that no surcharge will be made within 30 days of departure If a surcharge would increase the total holiday price shown on your original invoice by 10% or more, this will be considered a Holiday Air Change, you will be entitled to the options offered in paragraph entitled "Changes" . (See below) including compensation.
The balance of the price of your holiday must be paid at least 56 days before your departure date. If the balance is not paid in time we reserve the right to cancel your holiday and retain your deposit. If after confirmation has been issued, you wish to change to another
of our holidays or change departure date, we will do our utmost to make the changes, provided that notification is received in writing at our offices from the person who signed the booking form. This must be accompanied by a payment of £25 to cover our administration costs.
Certain costs of your package, such as airport or security tax may decrease before your departure, in which case we will refund you the difference.
Any member of your party may cancel your holiday at any time providing that the cancellation is made by the person signing the booking form and is communicated to us in writing. As this incurs administrative costs, we will retain your deposit and in addition may apply cancellation charges up to the maximum shown below.
Period before departure within which written cancellation is received/Amount of cancellation charges shown as a percentage of the holiday price (may varies subject to Holiday / Flights and package)
More than 30 days Loss of Deposit
More than 25 days 30%
More than 15 days 50%
More than 10days 75%
Less than 07 days 100%
Holiday Air will make every effort to assist you if you wish to alter your travel arrangements, if you are prevented from taking your holiday you may transfer your holiday to another Person provided that:
1- You request the transfer in writing giving a reasonable amount of time for the changes to be communicated to the suppliers.
2- Your request is accompanied by documentary proof of the reason for the transfer.
3- You and the transferee will be jointly responsible for any additional charges imposed by the suppliers providing the components parts of the holiday as well as any administration charges we will agree upon.
Please note that all our holidays are on scheduled airlines. Once a booking is made even if the tickets are not issued we cannot do a name change. The previous booking will have to be cancelled and a new booking made. We cannot guaranty that we will be able to provide an airline ticket on the same airline at the same price that on the previous booking.
Furthermore after a ticket is issued the airlines cancellation fees will apply. Some airlines charge 100% cancellation fees. NOTE: If the reason for cancellation is covered under the terms of an insurance policy you may be able to reclaim these charges.
Insurance cover taken through Holiday Air cannot be cancelled, premiums remain payable in full and are not to be taken into account in the total holiday price for the purpose of Calculating cancellation charges.
Occasionally changes may be made. Most of these changes are minor, and we will advise you or your travel agent at the earliest possible date. Flight timings and carriers in the brochure are subject to change as a result of airline procedures and these details are given for guidance only. Final details will be shown on your tickets. If a Holiday Air change ; becomes necessary, we will inform you or your travel agent as soon as reasonably possible if there is time before departure. When a Holiday Air change occurs, you will have the choice of accepting the change of arrangements, taking another available holiday from us, or canceling your holiday and receiving a full refund on all monies paid. Examples of Holiday Air changes are changes that we make to your holiday arrangements before departure that involves changing your outbound or arrival airport, time of departure or return by more than 12 hours, offering accommodation of a lower standard for a whole or substantial part of your holiday. Should we have to cancel your holiday we will offer you a holiday of a similar standard or higher at no extra cost, should the holiday be of an inferior standard than the original one we will refund you the difference. Following a significant modification, unless the change arises from circumstances of force majeure, you will receive the following minimum compensation, calculated according to the number of days prior to departure that you are notified of the change.
Days prior to Departure Date Compensation when Notification of Change is sent Per Person:
More than 42 days £10
29-42 days prior £20
15-28 days prior £25
0-14 days prior £30
Force Majeure means unusual and unforeseeable circumstances beyond the control of Holiday Air by whom this exception is pleaded, the consequences of which could not have been avoided even if all due care had been exercised. The circumstances may include but are not limited to: war, threat of war, riot, civil strife, terrorist activity, (actual or threatened), technical problems with transport, machinery equipment, power failure, natural or nuclear disaster, fire, flood, drought, adverse weather conditions.
If the Company becomes unable to provide a significant proportion of your holiday after it has commenced, suitable alternative arrangements will be made for you at no extra charge to you or, alternatively, you will be returned to your point of departure and given a pro-rata refund for ground arrangements not received.
If you have a problem during your holiday, please inform the relevant supplier (e.g. Hotel) and resort representative immediately who will endeavour to put things right. Please follow this up within 28 days of your return home by writing to our Holiday Air Ltd Customer Services Department at 130 High Street Barnet EN5 5XQ United Kingdom – Tel +44 (0) 208 44 00 770 Phonegiving your original booking reference number and all other relevant information. It is unlikely that you will have a complaint that cannot be settled amicably between us.
The Company applies all reasonable checks to ensure that those involved in the preparation and provision of your holiday maintain the appropriate standards. The descriptions, information and opinions given in this brochure by the Company in respect of the airlines, hotels and other suppliers whose services are used are given in good faith, based on the latest information available at the time of printing.
The Company accepts liability for any loss you may suffer if any part of the holiday arrangements you book with the Company is not as described and not of a reasonable standard. The Company also accepts liability if you suffer death or personal injury as a direct result of these holiday arrangements failing to be as described and of a reasonable standard. However, these acceptances of liability do not apply if there has been no fault on the part of the Company or its servants, agents or suppliers and the loss, death or personal injury suffered is attributable to your own acts or omissions or to the acts or omissions of a third party not involved in providing the services which make up your holiday, or to unusual or unforeseeable circumstances or events which could not have been anticipated or avoided by the Company or its servants, agents or suppliers even with the exercise of all due care. They are also conditional upon you following the procedures for notification complaints set out in condition 9, and upon you assigning to the Company any right you may have against any other person whose acts or omissions have given rise to the Company's liability.
The Company's liability to compensate you and the amount of such compensation is subject to the following limitations. First, in the case of damage other than death, illness or personal injury, compensation is restricted to a reasonable amount having regard to such factors as, inter alia, the holiday cost and the extent to which the enjoyment of your holiday can be said to have been affected. Second, in all cases, liability and compensation are limited in accordance with the provisions of all international conventions which
concern transportation and accommodation, namely the Warsaw Convention 1929 (as amended), the Berne Convention 1961, the Athens Convention 1974, the Geneva
Convention 1973 and the Paris Convention 1962. Copies of these Conventions are available on request.
If you suffer death, injury or illness during your holiday arising out of an activity which does not form part of the inclusive arrangements booked with the Company, the Company will offer assistance where appropriate and in its sole discretion. This assistance must be requested within 90 days of your misadventure and will be limited to general advice and/or assistance with legal fees up to £5,000 per Booking Form, such contributions to be repaid to the Company out of any judgement or insurance payment you subsequently obtain.
(a) General information concerning passport, visa and health requirements applicable to UK & EU Citizens . However, such requirements are subject to change and you must check current requirements before departure. It is your responsibility to obtain all documents required for your holiday, to ensure that these are in proper order and to take them with you. The Company will not be liable if you fail to do so and you will be responsible for meeting any additional costs incurred by reason of such failure.
(b) You are responsible for checking-in for flights at the correct time and for presenting yourself to take up all pre-booked components of your holiday. The Company cannot accept responsibility for clients missing flights as a result of late check-ins and no credit or refunds will be given if you fail to take up any component of your holiday. No creditor refunds will be given for lost, mislaid or destroyed travel documents.
(a) As between you and the suppliers of the transport, accommodation and other components making up your holiday, the conditions of the supplier will apply. These conditions may be subject to international Conventions, which limit and/or restrict the suppliers' liability. (Copies are available on request - please allow 28 days).
(b) Transport timings are provided by the carrier concerned and are subject to such matters as weather conditions, maintenance requirements, the ability of passengers to check-in
on time and, in the case of flights, to air traffic control restrictions. Accordingly the times of flights and other forms of transport are estimates only and cannot be guaranteed.
(c) Some activities carry inherent risks and if you are participating in such activities you may be asked to sign an additional form by the local supplier.